$3K + AWS + VB + allowance
5 working days, Mon – Fri , normal office hour
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Provide End User Technical Support and Resolve Technical Issues in accordance with Standard Operating Procedures
- Maintain and monitor daily performance of wireless and network infrastructure
- Log fault calls and other modes of communication and ensure prompt and timely follow up
- Incident testing and replacement of faulty equipment and assist in the preparation of status reports
- Deliver training to users, engage in updates and write ups on various training and technical manuals
- Render assistance and support to Network Engineers and follow-up and update customer status and information;
Requirements
- BSc/BA in IT, Computer Science or relevant field
- Min 2 years experience as a helpdesk with good understanding of computer systems, mobile devices
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills and customer-oriented and cool-tempered
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit21@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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