Senior Helpdesk Support Engineer ($3K – $4.5K /AWS/VB)ref: MT

$3K – $4.5K + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location:  Central

Responsibilities

• Prepare and cleanup of laptops for on-boarding/off-boarding.
• Create images for new laptop models and older ones whenever there are new configuration changes.
• Some desktop support at On-site or Off-Site.
• To support calls from Maintenance Customers On-site or Off-Site.
• Provide 1st level or 2nd level end-user support and troubleshooting on IT related incidents/ request / enquiries via phones, remote access email, on-site and offsite support if required. (Including PC/Networking/Server/Standard Application and Troubleshooting).
• Provide prompt and accurate feedback to customers.
• Perform problem escalation to the appropriate support IT Solution groups and email update or follow up with the user.
• Perform software and hardware maintenance and ensure the integrity of various systems.

Requirements

• Diploma in Information Technology or related discipline.
• At least 2 years relevant working experience
• Knowledge of Windows, Microsoft Office, video conferencing and IP telephony.
• Understanding of desktop, laptop and printer and TCP/IP networking.

Competitive remuneration package will be offered to the shortlisted candidate.

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