5 working days, Mon – Fri, normal office hours
Location: South
Responsibilities
- Oversee the IT Incident, Request and Escalation processes to ensure high levels of performance, maintain accurate reporting procedures and establish action items for service improvement when required
- Take ownership of major IT incidents and support tickets, coordinate between different parties for resolution, maintain effective communication to stakeholders and drive post incident reviews
- Champion continuous high levels of IT service and support in projects by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact
- Uphold the quality of IT service and performance by understanding future demand from business growth and projects, and factor in such changes into capacity plans for all associated systems
- Manage vendor performance through service level management
- Lead the support teams to continually improve the end user experience and customer satisfaction
- Establish and maintain project score cards
- Support audit and compliance related activities
Requirements
- Degree in Computer Science, Information Technology or other relevant fields
- At least 5 years of experience in IT service management or support roles in large scale organizations with diverse IT systems
- Experience in Consulting or System Integrator roles
- Experience in managing 3rd parties and 3rd party delivered services
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
Social Share:
