$4K+AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: West
Industry: IT
Responsibilities
- Work on call center tickets that come in via phone or email or onsite
- Monitor and manage system alerts and notifications, and respond accordingly through service tickets
- Level 1 & 2 technical support at the System & Storage level: System and Storage connectivity and security
- Basic remote access solution implementation and support: VPN, and RDP, Team Viewer or Webex
- Upgrading of Hypervisor, Patching of Windows and Linux system
- Improve customer service, perception, and satisfaction and fast turnaround of customer requests
- Escalate service requests that require Senior Engineer level support
- System documentation maintenance and review
- Communication with customers ; keeping them informed of incident progress updates
Requirements
- Degree/ Diploma in IT or related
- Min 2 years experience in call centre
- Ability to communicate verbally via the telephone with clients and vendors
- Product knowledge of Microsoft Windows, Active Directory, VMware vSphere, VMware vCenter, HyperV, SAN Storage, Backup Solution, AWS, Azure.
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit21@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
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https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
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CAREER EDGE ASIA PTE LTD
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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