NOC Engineer ($3K+ AWS + VB) ref:JT

Location: West
Salary Range: $3K+ AWS+VB
  • Support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.
  • Monitor and proactively respond to Network Management System (NMS) alert and support all incoming technical fault calls
  • Responsible to create and track trouble tickets to closure and perform technical troubleshooting in accordance to troubleshooting procedures
  • Elevating incidents for technical support, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
  • Ensure data input into ticketing system is accurate and complete with appropriate detail
Requirements:
  • Diploma in Engineering / IT & COmputering related
  • Min. 1 year working experience in a NOC/ SOC environment
  • Experience on using Network Management Systems to manage network is an added advantage
  • Knowledge of Fiber network, IP, Transmission
  • Excellent customer service and communication / coordination skills

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit21@caed.com.sg for priority processing.
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
Social Share:

More Information

Apply for this job
Share this job

Career Edge Asia has emerged as a team of staffing specialists who aims to provide a one-stop staffing solution by connecting the right candidates to the right organizations across Asia Pacific regions.

Email : recruit@caed.com.sg

Engineering & Technical Division : engr@caed.com.sg

IT & Telecommunication Division : infocomm@caed.com.sg

Phone : (65) 6846 0056

Social media & sharing icons powered by UltimatelySocial