TELEMARKETING TEAM LEAD ($3800-$5000/AWS/VB)ref: KT

$5K + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location:  Central

Responsibilities

• Managing the day-to-day planning, operation and problem-solving, ensure the Team meets with the required sales targets, service level components and standards.
• Lead, coach and direct the telesales team to promote and initiate the sales and lease of properties through sales gallery appointments, and recruitment of agents.
• Collaborate with relevant stakeholders to execute call campaigns, including script writing, briefing, and tracking of responses
• Monitor calls to ensure high service standards and provide coaching and feedback
• Ensure proper updating of customer data and PDPA consents into CRM system
• Ensure compliance to all company regulations and statutory requirements
• Handle and resolve customers’ enquiries and escalations professionally to achieve customers’ satisfaction
• Perform data analysis by mining information from various data sources and construction of that data into meaningful, actionable information.

Requirements

• Degree in Electrical Engineering/ Information Technology
• Minimum 3 years of relevant experience.
• Customer service experience in call centre environment is a plus.
• Excellent interpersonal and negotiation skills

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!

Attn: Jace Tay (Registration No.: R1331152)

CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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