$8K+ AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: Central
Responsibilities
- Fix reported issues and advocate for the customer.
- Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal.
- Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
- Training and enabling our service partners to ensure that they can sufficiently support customer issues.
- Any other ad-hoc duties assigned
Requirements
- Strong troubleshooting skills, independent and collaborative.
- Approachable disposition and steadfast in delivering.
- Ability to prioritize and multitask when leading sophisticated technical issues.
- Proven understanding of routing and switching technologies.
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $5000-$8000
