Technical Support Engineer ($3500 / AWS / VB) RC

Salary $3500

Principal duties and tasks
• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
• Analyze and troubleshoot customer issues via phone or email
• Research and analyze competitive information pertaining to the company’s products
• Conduct product application testing for sales reps and customers
• Create and update manuals for product training and product demonstration for sales reps
• Plan, design, develop, and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents
• Develop, update, and disseminate key sales enhancement product information via company intranet and/or electronic newsletters
• Coordinate with the parent company on new product release and other tasks such as product literature development

Requirements:

Bachelor’s degree in an engineering discipline (i.e. Computer / Electrical Engineer) and/or 2+ year of experience.
• Familiar with HMI Programming / Scada Programming.
• Familiar with Serial, Modbus TCP, Ethernet etc communication protocol
• Experience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids)
• Experience with Stepper/Servo Motor
• Knowledge of Database Language (SQL/MySQL)
• Knowledge of C#/Java/Python

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