$7K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: North
Responsibilities
- Prepare and deliver Network Performance Reports as per customer needs.
- Produce and maintain Operational Process Documents for the agreed-supported networks
- Produce and maintain Service Improvement Plans specifically tailored to the customer’s needs
- Arrange and attend customer service reviews as per the agreed schedule
- Prepare meeting reports and action lists for all service reviews.
- Identify and provide recommendations on the improvement and mitigation.
- Identify alongside Account Management the potential to develop the customer’s existing portfolio and increase revenue for the business
- Ensure customer incidents and requests are handled according to agreed Service Levels.
Requirements
- Minimum Degree/Diploma in relevant fields
- Minimum 3 years of relevant experience.
- Experience using network monitoring tools i.e. Solarwinds, Zendesk, and Netflow is a plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $5000-$7000
