Team Manager (Call Centre) ( $2500-$3000/AWS/VB )ref: TJ

 

$3K + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location: Central

 

Responsibilities

  • Support the Operation Manager in managing day-to-day operations of our contact centre by providing coaching and training to the team members.
  • Conduct regular transaction monitoring and call reviews to ensure that due procedures and quality standards are strictly adhered to.
  • Ensure that training and development plans are in place to address any gaps in staff competency and weaknesses.
  • Manage fair and consistent application of performance management and disciplinary measures against performance lapses.
  • Work across departments to improve business processes and enhance efficiency.
  • Deliver operational results within agreed budgets, service levels and business targets.
  • Generate daily, weekly and monthly reports to clients and prepare monthly business review.
  • Other ad hoc duties as assigned.

 

Requirements

  • Candidate must possess at least ITE Higher Nitec, Diploma or Degree.
  • Minimum 2 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment.
  • Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel).
  • Possess good interpersonal and communication skills, creativity and problem-solving skills.

 

Competitive remuneration package will be offered to the shortlisted candidate.

 

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

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CAREER EDGE ASIA PTE LTD
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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Career Edge Asia has emerged as a team of staffing specialists who aims to provide a one-stop staffing solution by connecting the right candidates to the right organizations across Asia Pacific regions.

Email : recruit@caed.com.sg

Engineering & Technical Division : engr@caed.com.sg

IT & Telecommunication Division : infocomm@caed.com.sg

Phone : (65) 6846 0056

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