Salary Range: $3000+AWS+VB
5 working days, Mon – Fri , normal office hours
Industry : E- commerce
  • Responsible to resolve end-users IT-related issues (hardware/software/network) on their notebooks/desktops  for all technical inquiries.
  • Implementation & provide operational support in triaging issues and escalating to relevant stakeholders. 
  • Understand the product/feature in-depth from the end user point of view and the underlying implementation. 
  • Work with developers to understand new features, troubleshoot major product issues, determine root causes, and identify solutions 
  • Ensure every release happens in a timely manner with a high level of quality and provider recommendations for Upgrades and Improvements
  • Prepare and support test and release pipelines in our CI, build monitors and test reporting. 
  • Manage and maintain the releases of our web and mobile apps. 
  • In charge for providing customer support to optimize customer satisfaction and meet SLAs
  • Degree in Computer Science, or Information Technology, or equivalent
  • Min 1 years relevant experience in end user IT support
  • Experience in coding & collaboration tools, i.e. Git, Jira, and Slack, Web, Mobile app
  • Familiar with SQL syntax and query logic to perform analytics related tasks
  • Understanding of support flows and procedures

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to for priority processing.

To find out more job opportunities, visit Career Edge Asia at for all job listings.

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Attn: Jace Tay (Registration No.: R1331152)

EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at for all job listings.

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Career Edge Asia has emerged as a team of staffing specialists who aims to provide a one-stop staffing solution by connecting the right candidates to the right organizations across Asia Pacific regions.

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