$10,500 + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: North
Responsibilities
- Maintain high performing service support functions including IT Service Desk, User and VIP escalation Support
- Support the Incident, Request and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required from the ServiceNow perspective
- Participate in the incident process to ensure well coordination between resolving parties, effective communication to stakeholders and post incident review for ServiceNow related issues
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place through the ServiceNow Workflows
- Ensure that Service Catalogues are well defined within ServiceNow for business usage
- Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
- Drive internal and third party service review meetings covering performance, service improvements, quality and processes
- Leading the ITSM Development team to continually improve the ServiceNow ITSM Solution
Requirements
- Diploma in Information Technology or related discipline
- Minimum 3 years of relevant experience.
- Experienced Service Management and Service Now professional is a plus.
- Excellent verbal and written communication skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $9000-$10,500
