$5K -$6K + AWS + VB + allowance

5 working days, Mon – Fri , normal office hours

Location: Central


  • Responsible to be the main contact to lead teams to effective service delivery in regard to any service delivery issues
  • Responsible for Incident Request, Change and Escalation processes, ensuring high levels of performance in these processes ensuring accurate reporting and establishing service improvement activities when required
  • Oversee daily resolving any issues and tracking service metrics support to evaluate problems and perform impact analysis with solutions
  • Involved in troubleshooting technical issues with onsite engineer, ensuring that service agreements are met and monitor service delivery ensuring systems, methodologies and procedures are in place according to compliance
  • Act as the business unit escalation prime channel and focal communication point to the Senior Managers and Drive internal and third-party service review meetings covering performance, service improvements, quality and processes.
  • Keep up with the professional and technical knowledge with respect to the emerging trends in IT service management



  • Degree in IT or related disciplines
  • Minimum 5 years relevant IT service project experiences
  • PMP certified is a plus
  • Good knowledge in infrastructure and various platform environments, network, web technology, job scheduling, storage, backup, helpdesk and monitoring tools
  • Excellent communication skills and ability to lead projects

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit21@caed.com.sg for priority processing.

Attn: Jace Tay (Registration No.: R1331152)


EA Licence Number: 13C6678

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Email: recruit@caed.com.sg


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Career Edge Asia has emerged as a team of staffing specialists who aims to provide a one-stop staffing solution by connecting the right candidates to the right organizations across Asia Pacific regions.

Email : recruit@caed.com.sg

Engineering & Technical Division : engr@caed.com.sg

IT & Telecommunication Division : infocomm@caed.com.sg

Phone : (65) 6846 0056

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