Senior Infrastructure (Project Lead) $6K+AWS+3-4VB – Ref: SK

$6K +AWS +3-4 VB + allowance
5 working days, Mon – Fri , normal office hours
Location: Various
(Attractive welfare benefits)

• Monitoring service level agreement (SLA) performance for compliance and analyzing and reviewing service performance against the service level agreement (SLAs)
• Facilitating communication between departments in order to define and maintain the service level agreement (SLAs) required for each business unit
• To provide a monthly SLA summary presentation to Customer relating to all projects under the Master SLA during the SLA or Management (MRMP) Meeting
• To lead the post-delivery team to maintain and keep track of all post-delivery projects relating all Projects’ Support Contracts and maintain Inventory Asset list
• Compile and deliver all forms of maintenance reports (eg, installation report, incident report, scope of works, certificate of completion, quarterly preventive maintenance report, ISO report, billing, etc
• To schedule all preventive maintenance

• Degree information technology, engineering, computer science or equivalent
• CCNA/ CCNP/ certified is advantage (Virtualization, VMware , Backup and Recovery Application (NetBackup)
• Min 6 years experience in operational client service experience on Costs/Overhead Management, Contract Renewal skills and ensure that all SLA/KPI are met
• Knowledge of IT Infrastructure such as Servers, OS, Network, Virtualization, Cloud, Storage and Backup Solutions
• Knowledge in Microsoft Azure, Operations & Support, Window servers(AD, Clustering) , Linux (Red Hat, Centos, Ubuntu, Etcetera), Systems Security, Performance and Monitoring

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