RMA & Customer Experience Manager ( $5000-$8000/AWS/VB )

$8K+ AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location: Central

Responsibilities

• Formulate Customer Service & RMA Repair Services process, suitable management reporting metrics and performance management (KPIs).
• Ability to create framework / processes and help to execute the organization’s strategic plan
• Drive and support continuous improvement initiatives
• Coordinate with internal departments and external organization to bring about optimal service for the benefits of customers/stakeholders
• team to rectify service lapses and develop alternative plans.
• Overseeing compliance with regulations
• Develop synergy between both countries resources and reduce process/talents gaps
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders

Requirements

• Bachelor’s Degree in Business, Engineering, Marketing, or any relevant course of studies
• At least 7 years’ experience in Customer Service & Operations role, having led the function for a minimum of 2-3 years.
• You should have successfully scaled and led a high functioning CS & RMA team for a dynamic start-up
• A Hustler with a positive attitude to change and meaningful growth

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

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CAREER EDGE ASIA PTE LTD
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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