QUALITY ASSURANCE EXECUTIVE ($3000-$3600/AWS/VB)ref: BS

$3600 + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location: West

Responsibilities

• Conduct evaluation and customer satisfaction rating received responses. Provide report and trend data to our management team.
• Analyze all customer service metrics, accuracy & quality scorecard of our agents and how the performance affects our overall customer experience and KPIs.
• Conduct UAT testing for all new initiatives and enhancement to ensure zero error prior to production.
• Proactively create, innovate, and share initiatives to improve work quality.
• Provide monthly coaching on QA score to Individuals and Teams to improve quality performance.
• Provide feedback and actionable data to various internal groups like operation managers and team leaders on work process.
• To assist and cover Training/Refreshers when required.
• Undertake any related assignments as and when assigned.

Requirements

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!

Attn: Jace Tay (Registration No.: R1331152)

CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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