NOC Operations Support Engineers x 3 ($3500 +AWS + VB) Ref: SK

Salary Range: $3.5K+AWS + VB + allowance
5 working days, Mon – Fri , normal office hours
Location: East & West
(Attractive welfare benefits)

Responsibilities

• Provide Technical Support through phone, email, ticketing portal
• Monitoring of internal and external networks, Services and Systems
• Network/System Troubleshooting – proactively respond to alarms from network monitoring tools and take appropriate actions to resolve the alarms or system alerts
• Handle technical escalations from Tier 1 engineers and escalation to Upstream Providers/Suppliers/Tier 3 (Network/System Team)
• Manage ticket queue and take ownership and responsibility of queries, issues and problems assigned.
• Support change requests and maintenance / recovery activities including tracking, verification and documentation
• Prepare incident, performance and capacity reports and create/Update process and support documentation and ensuring that the team is made known of the processes

Requirements

• Min. Diploma in IT or Engineering related field
• Min 2 years of network or Data Centre NOC experience 
• Able to write and adjust technical / management documentation
• Strong interpersonal and Good communication (both verbal and written English) skills
• Demonstrate ability to manage and multi-task all critical programs

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