NOC Engineer (ITSM / ITOM) – ($3K-$5K+AWS+3-4VB) – Ref: SK

Responsibilities

• Responsible for Administrator, Implement and deliver monitoring of ITSM solutions and point of contact related interactions.
• Perform root cause analysis where required.
• To communicate incident status and update respective parties involved
• Responsible for updates into ticketing system and complete with detailed information
• Responsible to maintain daily operation Network Management System (NMS)
• Responsible to create and track trouble tickets to closure and perform technical troubleshooting in accordance to established troubleshooting procedures
• To handle incidents for next level technical support or/and field dispatch
• To assist in other operational tasks as requested and keeping updated on product enhancements and assess the suitability of upgrades while ensuring that the versions are current and supported..

• Degree / Diploma in IT / Computer Engineering or equivalent.
• Min 2 years of technical support experience in a NOC/ SOC environment or configuring, supporting, integrating monitoring and ticketing tools for network monitoring, trend analysis and network performance reporting.
• Possess the following certifications is advantageous.
  • ITIL Foundation V3 or above
  • Service Now Certification
  • DX UIM Certification
  • Certified SolarWinds Professional
• Familiarity with ITSM and ITOM is a big advantage
• Knowledge of  Scripting language and UNIX, Fibre Network, Transmission Network and IP Network is a plus.
• Good knowledge on OSS platforms and Network Management System (NMS)
• Good communications skill and experience in customer service.