Salary Range: $3K+ AWS+VB
- Support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.
- Monitor and proactively respond to Network Management System (NMS) alert and support all incoming technical fault calls
- Responsible to create and track trouble tickets to closure and perform technical troubleshooting in accordance to troubleshooting procedures
- Elevating incidents for technical support, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
- Ensure data input into ticketing system is accurate and complete with appropriate detail
- Diploma in Engineering / IT & Computering related
- Min. 1 year working experience in a NOC/ SOC environment
- Experience on using Network Management Systems to manage network is an added advantage
- Knowledge of Fiber network, IP, Transmission
- Excellent customer service and communication / coordination skills
Competitive remuneration package will be offered to the shortlisted candidate.
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
- Salary Offer $3K+ AWS+VB