• Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the
job item numbers, job specification and flat rate specifications
• Conduct Vehicle Reception Check with reception checklist in the presence of customer
Responsible for delivering the highest level of customer service to all customers.
• Responsible for developing robust customer relation (customer, insurance companies and
surveyors) based on integrity and trust.
• Responsible for the flow of information from the customer to the workshop vice versa
• Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are
informed of any unusual or repeated complaint.
• Advise customers of the best method to pursue their insurance claims
• Negotiate with surveyor / insurance companies to get the best labour charge.
• Promote the sale of workshop capacity by offering special services.
• Promote the sale of parts and accessories.
• Verify job contents and check vehicle exterior body for dents, scratches in the presence of
customer
Requirements :
Min. NTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent
Min. 5 years working experience as a customer service advisor in the automotive industry or
related field in automotive insurance claims
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit23@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging.
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alerts!
Attn: Raeka Chua
R1102058
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