$3500 + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: Central
Responsibilities
- Provide First Call Resolution technical support to our clients via phone and email
- Manage proactive monitoring service within the targeted Service Level
- Provide timely updates to customers on the status of outstanding issues within targeted Service Level
- Manage customer’s fault enquiries and provide quality assistance
- Support team KPI to meet Time to Restore
- Manage coordination within inter-cross operational supports to ensure speedy fault resolution
- Provide escalation to relevant parties on prolonged outages.
- Manage email within the targeted Service Level
Requirements
- Diploma/ Degree or equivalent practical experience
- 3 years of experience in customer service or IT support
- Passion in promoting digital transformation, technology solutions and digital marketing
- Good communication (written and version) skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $2500-$3500
