$15K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: East
Responsibilities
- Conduct and manage Voice of the Customer + Voice of the Process research with a focus on micro, platform and indirect customers across multiple channels and countries
- Tracking customer experiences across online and offline channels, devices, and touch points of a customer journey
- Drive standardization + scalability of Micro, Platform, Indirect (MPI) processes and customer experiences for APAC. E.g. Account opening, UPS.com ID creation, New channels (Whatsapp, LINE) etc.
- Collaborating with internal stakeholders to collect customer feedback to enhance customer services and brand awareness
- Setting up clear go-to-market strategies based on customer feedback to drive positive results and increase loyalty
- Developing a protocol that ensure response to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports
- Establish communication mediums through which customers can readily contact a company and vice versa
Requirements
- A Bachelor’s degree in marketing, communications, advertising, business management, or in a related field preferred.
- At least three years’ experience in a customer experience role, or a similar customer support role.
- Demonstrated leadership ability of successful people management experience in motivating team members is highly desirable.
- Experience working in large MNC which deals with complexity and slow-moving tasks.
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $8000-$15,000
