$10K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: East
Responsibilities
- Manage the day-to-day performance of the Contact Centre Operations to deliver a best-in-class service, meeting or exceeding all KPIs and within budget.
- Provide leadership, development and coaching of Team Leaders and Customer Service Officers.
- Actively engaging and supporting the development of Customer Service team to ensure better performance and succession planning.
- Working with HR and Recruitment drive the recruitment & selection of Team Leader and Customer Service Officers.
- Monitor, review and analyse call quality and KPIs to ensure the Contact Centre operates in a compliant and sustainable way
- Carry out regular engagements and identifying actions and working with Quality Assurance and Training Team to ensure the skills and knowledge are developed effectively.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight to enhance the customer experience.
- Building and maintaining effective internal and external stakeholder relationships
Requirements
- Diploma/ Degree Holder
- Preferred; Insurance Certifications – BCP/PGI/HI/M9
- 5 years leadership experience in Call Centre/Customer Service
- Has prior experience in managing a team of Trainers
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $5500-$10,000
