L1/L2 System Engineer ($3500+AWS+VB) Ref: SK

Salary Range: $3.5K+AWS+VB+Allowance
Mon-Fri, office hours
(Attractive welfare benefits)

Responsibilities

• Act as the technical resources for the managed services accounts assigned
• Ensure that the environment is properly documented and all knowledge management systems are up to date
• Provide escalation assistance for client incidents
• Create preventative maintenance prescriptions with detailed instructions that can reliably execute
• Resolve ongoing problems or potential problems 
• Ensure proper installation and configuration of the monitoring and management tools necessary to properly care for the client environments
• Perform capacity and performance planning for client environments
• Evaluate and schedule appropriate response to schedule outage notifications
• Coordinate and manage upgrades and changes within the environment for root cause analysis of service outages
• Maintain and service existing and new hardware and software for our clients support
• Knowledge of Windows OS, Mac OS and Server (both on prem and cloud) is preferred but not necessary
• Knowledge of setting up Google workspace and Microsoft 365 is preferred but not necessary
• Experience in IT support for offices with remote working tools is a plus

Requirements:

• Diploma or Degree in Engineering / Computer Science / IT Related
• Min 2 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.
• Good Experience in Microsoft Server 2008-2016, Exchange Server, Office365, Sharepoint
• Experience in Virtualization, VMware and Microsoft Hyper-V.

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