$8K + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: East
Responsibilities
- Lead the AMS SFDC Support Team: Take ownership of the team responsible for daily operational support, including handling support tickets, resolving incidents, fulfilling service requests, and addressing problem tickets.
- Incident Resolution and Change Management: Respond to inquiries, provide solutions, and manage the timely resolution of incident tickets and Change Requests assigned to the AMS Team.
- Root Cause Analysis and Permanents Fixes: Conduct thorough root cause analysis, implement effective countermeasures, workarounds, and ensure permanent fixes for recurring IT issues.
- Business Support and Training: Collaborate with the business and local IT to educate and train them, aiming to reduce Business Recurring Issues related to the SFDC application.
- SLA Compliance: Monitor support tickets daily and ensure adherence to SLAs by the team for prioritizing and delivering solutions promptly.
- Standard Processes and Procedures: Ensure the AMS Team follows established standard processes and procedures for effective and consistent support delivery.
- Communication and Collaboration: Engage in regular meetings with the business to understand their challenges, propose improvements, and collaborate with the solution team for customer satisfaction.
- Compliance and Audit: Abide by IT Policy, ISM Policy, and maintain compliance with SOX Audit requirements.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years of relevant experience.
- Knowledge of SOX Audit compliance and experience in maintaining compliance records is a plus.
- Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
Social Share:
More Information
- Salary Offer $6000-$8000
