$4500 + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: Central
Responsibilities
- Ensure smooth and effective operation of the customer service department
- Lead the customer service team
- Manage and train Customer Service Assistants to handle all phone calls and inquiries professionally and efficiently in accordance to service standards.
- Set reasonable customer satisfaction goals and work with the customer service assistants to meet them on a consistent basis
- Attend, manage and resolve customers’ needs and complaints
- Improve and facilitate growth in good customer service satisfaction level
- Take ownership of customers issues and follow problems through to resolution
- Develop, implement and review customer service procedures, policies and standards
Requirements
- Minimum Degree/Diploma in relevant fields
- Minimum 10 years of relevant experience.
- Proficient in Microsoft office application.
- Excellent interpersonal and communication skills.
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $3000-$4500
