$2800 – $3500+ AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: CBD
Responsibilities
- To diagnose and resolve software and hardware related incidents, including operating systems (Windows and MacOS) and across a range of standard software applications.
- To assist all our users with any logged IT related incident.
- To take ownership of End User Computing issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
- To act as escalation level 2 support to team and junior engineers.
- To escalate incidents to other support teams where necessary.
- Able to reimaging Windows 10
- To accurately record, update and document requests using the ITSM system.
- To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
- To manage team resources including scheduling and assignment where required.
- To maintain a high level of customer satisfaction at all times.
- To maintain cordial and respectful relationship with client’s point of contact
Requirements
- Minimum Diploma in IT or equivalent education.
- Minimum 2 years’ experience with general desktop support.
- Experience in supporting Active Directory, Bit Locker Management, VPN, SCCM, Air Watch and Citrix experience
- Possesses good and effective verbal communication skills (required to support VVIP users)
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit21@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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