Salary Range: $3500 – $4500
Industry: IT
Responsibilities
- Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services assigned territories & assigned schedule.
- Ensure customer satisfaction with company’s after sales service by prioritizing issues based on severity and key customers.
- Responsible for Footprints tickets creation / updates.
- To guide / assist customer in resolving their issue via knowledge DB.
- Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.
- Issuance of service report.
- Consolidate service reports for spare parts charging.
- Establish and maintain a lasting working relationship.
- Communicates effectively with clients to identify the issues and requirements.
Specifications
- Experience in technical issue management in Systems and Consumer product.
- Diploma in Electronics/Computer Engineering or equivalent.
- IT knowledge and technical troubleshooting skill
- Working experience in technical support.
- Able to travel overseas for assignment and installation.
- Must possess with own transportation (Monthly transportation allowance will be provided)
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit23@caed.com.sg for priority processing
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Raeka Chua (Registration No.: R1102058)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
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