Customer Service & Operations Executive (CBD/ $3K+AWS+VB) ref:JT

$3K+ AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location: CBD

Industry: E-commerce

Responsibilities

  • Provide quality customer support through Digital channels by attending to feedbacks and queries
  • Monitor and flag out any Buyer / Seller Chat violation
  • Regulate our WhatsApp/Messenger/ IG DM and reply in app messages with standardised template
  • Build and maintain seller engagement, good relationships and community building efforts
  • Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to superior
  • Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller and buyer to build a strong connection with the company Plan and execute a curation process to select top performing sellers to match with bigger clients or projects

Requirements

  • Min Diploma / Degree in any discipline
  • Minimum 2 years of working experience in similar capacity
  • Strong knowledge in conceptualism, planning and execution of customer service activities
  • Team player with excellent interpersonal, presentation and communication skills

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit21@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging. 

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alerts !

Attn: Jace Tay (Registration No.: R1331152)

CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

Social Share:
Apply for this job
Share this job

Career Edge Asia has emerged as a team of staffing specialists who aims to provide a one-stop staffing solution by connecting the right candidates to the right organizations across Asia Pacific regions.

Email : recruit@caed.com.sg

Engineering & Technical Division : engr@caed.com.sg

IT & Telecommunication Division : infocomm@caed.com.sg

Phone : (65) 6846 0056

Social media & sharing icons powered by UltimatelySocial