Customer Service & Operations Executive (CBD/ $2800+AWS+VB) ref:JT

$2800+ AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location: CBD

Industry: E-commerce


  • Provide quality customer support through Digital channels by attending to feedbacks and queries
  • Monitor and flag out any Buyer / Seller Chat violation
  • Regulate our WhatsApp/Messenger/ IG DM and reply in app messages with standardised template
  • Build and maintain seller engagement, good relationships and community building efforts
  • Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to superior
  • Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller and buyer to build a strong connection with the company Plan and execute a curation process to select top performing sellers to match with bigger clients or projects


  • Min Diploma / Degree in any discipline
  • Minimum 2 years of working experience in similar capacity
  • Strong knowledge in conceptualism, planning and execution of customer service activities
  • Team player with excellent interpersonal, presentation and communication skills

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to for priority processing.

To find out more job opportunities, visit Career Edge Asia at for all job listings.

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Attn: Jace Tay (Registration No.: R1331152)

EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at for all job listings.

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