CUSTOMER SERVICE OFFICER ($2000-$2600/AWS/VB):ref: WY

$2600 + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location:  West

Responsibilities

• Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.
• Answer phone calls in a more professional manner and follow-up on enquiries effectively
• Disseminate customer enquiries to appropriate sales staff for follow-up.
• Manage and resolve customer complaints and feedback.
• Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.
• Arrange product collection, delivery appointment, refund, product exchange and follow up.
• Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.
• Any other duties as assigned by the superior.

Requirements

• Minimum GCE O’ level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.
• Minimum 3 years of relevant experience.
• Possess excellent computer skills especially Google drives, Google sheets and internet is a plus.
• Excellent communication, interpersonal, and customer service skills.

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!

Attn: Jace Tay (Registration No.: R1331152)

CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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