CUSTOMER SERVICE EXECUTIVE ($3500-$4000/AWS/VB)ref: JU

$4K + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location:  CBD

Responsibilities

• Ensure that all returned products are processed effectively in accordance with the applicable documented service manuals and standard operation procedures, either directly or via a third party.
• Ensure that all administration relating to returned goods from retailers and customers is handled effectively and according to policy.
• Order stock and check inventory of spare parts and products at Customer Service Centre in the assigned country.
• Maintain Service, Maintenance Record and servicing of devices, including maintenance of equipment calibration list and SOP documents per required standard.
• Support Customer Service Executive with regards to technical questions and provide general technical support for customers  and report Quality issues and Customer complaints to Customer Service Engineer.
• Repair and servicing of consumer products .
• Attend to customer enquiries via emails , over the phone or face to face, reply to customers in a timely, clear and concise manner. Provide product knowledge, and Demos for walk-in customers.
• Any other ad-hoc duties assigned

Requirements

• Minimum Degree/Diploma in relevant fields
• Minimum 2 years of relevant experience.
• Proficient in Microsoft offices and computer skills
• Excellent communication and interpersonal skills

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!

Attn: Jace Tay (Registration No.: R1331152)

CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

Social Share: