CUSTOMER SERVICE EXECUTIVE ($2500-$3300/AWS/VB )ref: MT

$3300 + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location:  Central

Responsibilities

• Accurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible
• Manage customer inquiries – connecting with internal colleagues – communicating Customer issues as needed
• Utilize all available platforms including customer platforms (GOP, Order Processing System, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries
• Identify Customer requirements with a general understanding of Drew Marine capabilities as communicated through the Sales and Customer Service Team Leaders
• Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
• Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
• Comprehend the Company’s product lines with a general understanding of product alternatives. Participate in training where offered
• Contribute to the documentation of incomplete deliveries or fill rates

Requirements

• Diploma or Bachelor’s degree in any discipline
• Up to 3 years’ good relevant customer service experience
• Experience in Marine or Shipping Industry preferred
• Ability and high level of comfort working in a fast paced environment

Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!

Attn: Jace Tay (Registration No.: R1331152)

CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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