ASSISTANT MANAGER (Customer Service) ($3500-$4800/AWS/VB)ref: AK

$4800 + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location: North

 

Responsibilities

  • Enhance customer experience through good customer service and ensure the smooth running of customer service counter operations.
  • Develop service procedures, policies and standards and lead the continuous improvement of customer care process resulting in exceptional customer experience.
  • Support and facilitate organic growth of loyalty program membership.
  • Take ownership of customer issues and follow through to resolution.
  • Ensure effective customer communication throughout the customer service team with adherence to the standards and timeline expectations.
  • Recruit, mentor and develop customer service officers and nurture them to excel through encouragement and empowerment.
  • Adhere to and manage an approved budget and maintain an orderly workflow according to priorities.
  • Keep ahead of industry developments and apply best practices to areas for improvement; control resources and utilise assets to achieve qualitative and quantitative targets.

 

Requirements

  • Degree in Business Administration, Customer Service Management or equivalent.
  • Minimum 5 years of relevant experience.
  • Knowledge of customer service software, databases and tools is a plus.
  • Excellent communication and interpersonal skills

 

Competitive remuneration package will be offered to the shortlisted candidate.

 

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

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CAREER EDGE ASIA PTE LTD
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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Career Edge Asia has emerged as a team of staffing specialists who aims to provide a one-stop staffing solution by connecting the right candidates to the right organizations across Asia Pacific regions.

Email : recruit@caed.com.sg

Engineering & Technical Division : engr@caed.com.sg

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