$4200 + AWS + VB + allowance
5 working days, Mon – Fri, normal office hours
Location: Central
Responsibilities
- Provide quality support for incoming enquiries via calls, email and live chat
- Manage escalations, complaints and feedback received
- Support night desk duties on rotational basis
- Take ownership of client issues and follow through to resolution
- Participate in process improvement sessions and support delivery of client experience initiatives
- Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency
- Solving customer problem by answering their enquiries
Requirements
- Diploma in any discipline.
- Minimum 2 years of working experience in a Call Centre or service related role.
- Proficient in Microsoft Word, Excel, Powerpoint
- Resourceful and quick in solving problems
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert!
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
More Information
- Salary Offer $3000-$4200