CUSTOMER SERVICE OPERATIONS REPRESENTATIVE ($3200-$3700/AWS/VB)ref: MT

$3700 + AWS + VB + allowance

5 working days, Mon – Fri, normal office hours

Location: North

 

Responsibilities

  • Check and ensure order packages pass Order Acceptance policy and is compliant with Advantest approval matrixes, policies and guidelines. Perform validation to ensure all required documents & approvals are in place. Missing, incomplete documentations and non-compliance issues are surfaced and clarified with order owner (Customer Admin) for timely resolution.
  • Complete the transaction in Oracle adhering to procedures in accordance with different order types (Trade, Prebuild, Demo/Fixed Asset resale, Credit & Rebill etc), revenue recognition coding, payment term, tax, factory warehouse, invoicing and customer acceptance timing. All clean orders are to be booked accurately within 1 workday turnaround time.
  • Collaborate with Oracle superuser, Functional Process Engineer and Knowledge Engineers to manage and resolve Oracle and configuration issues during order processing.
  • Engage Credit Analyst to review orders placed on Credit Check Hold due to customer credit profile and status at the point of order booking.
  • Timely creation of CM PO to Outsourced Manufacturer for trade and demo/internal order.
  • Complete documentation timely in both Oracle attachment and eFile archiving for orders processed.

 

Requirements

  • Bachelor’s Degree in Business, Finance or equivalent
  • At least 2 years of relevant experience in Oracle preferably in order management
  • Flexible in supporting business partners around the globe

 

Competitive remuneration package will be offered to the shortlisted candidate.

 

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

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CAREER EDGE ASIA PTE LTD
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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Career Edge Asia has emerged as a team of staffing specialists who aims to provide a one-stop staffing solution by connecting the right candidates to the right organizations across Asia Pacific regions.

Email : recruit@caed.com.sg

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