Support Engineer (Jira) (CBD / $3000+AWS+VB) Ref: JT

Salary Range: $3000+AWS+VB
5 working days, Mon – Fri , normal office hours

CBD

Industry : E- commerce

Responsibilities

Responsible to resolve end-users IT-related issues (hardware/software/network) on their notebooks/desktops for all technical inquiries.
Implementation & provide operational support in triaging issues and escalating to relevant stakeholders.
Understand the product/feature in-depth from the end user point of view and the underlying implementation.
Work with developers to understand new features, troubleshoot major product issues, determine root causes, and identify solutions
Ensure every release happens in a timely manner with a high level of quality and provider recommendations for Upgrades and Improvements
Prepare and support test and release pipelines in our CI, build monitors and test reporting.
Manage and maintain the releases of our web and mobile apps.
In charge for providing customer support to optimize customer satisfaction and meet SLAs

Requirements

Degree in Computer Science, or Information Technology, or equivalent
Min 1 years relevant experience in end user IT support
Experience in coding & collaboration tools, i.e. Git, Jira, and Slack, Web, Mobile app
Familiar with SQL syntax and query logic to perform analytics related tasks
Understanding of support flows and procedures

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit21@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging.

https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg

Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alerts !

Attn: Jace Tay (Registration No.: R1331152)

CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

Social Share: