Salary Range: $3.5K+AWS+VB 
5 working days, Mon – Fri , normal office hours
(Attractive welfare benefits)
Responsibilities
  • Responsible for updates into ticketing system and complete with detailed information of queries, issues and problems assigned.
  • Responsible to maintain daily operation Network Management System (NMS)
  • Network/System Troubleshooting – proactively respond to alarms from network monitoring tools and take appropriate actions to resolve the alarms or system alerts
  • Handle technical escalations from Tier 1 engineers to Upstream Providers/Suppliers/Tier 3 (Network/System Team)
  • Responsible to create and track trouble tickets to closure and perform technical troubleshooting in accordance to established troubleshooting procedures
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Participate in Certification / Audit compliance and process enhancement activities
Requirements
  • Diploma in IT / Computer Engineering or equivalent.
  • Min 2-3 years of technical support experience in a Data Centre NOC environment
  • Experience in configuring, supporting and integrating monitoring and ticketing tools for network monitoring, trend analysis and network performance reporting
  • Understanding of telco grade equipment like DWDM, routers / switches, networking concepts like BGP
  • Demonstrate ability to manage and multi-task all critical programs and projects
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit21@caed.com.sg for priority processing. To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging.
https://www.linkedin.com/in/career-edge-asia-pte-ltd-558a18139/?originalSubdomain=sg
Attn: Stephanie Kuek (Registration No.: R1983949)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
Social Share:

More Information

Apply for this job
Share this job

Career Edge Asia has emerged as a team of staffing specialists who aims to provide a one-stop staffing solution by connecting the right candidates to the right organizations across Asia Pacific regions.

Email : recruit@caed.com.sg

Engineering & Technical Division : engr@caed.com.sg

IT & Telecommunication Division : infocomm@caed.com.sg

Phone : (65) 6846 0056

Social media & sharing icons powered by UltimatelySocial