5 working days, Mon – Fri , normal office hours
- Responsible for updates into ticketing system and complete with detailed information of queries, issues and problems assigned.
- Responsible to maintain daily operation Network Management System (NMS)
- Network/System Troubleshooting – proactively respond to alarms from network monitoring tools and take appropriate actions to resolve the alarms or system alerts
- Handle technical escalations from Tier 1 engineers to Upstream Providers/Suppliers/Tier 3 (Network/System Team)
- Responsible to create and track trouble tickets to closure and perform technical troubleshooting in accordance to established troubleshooting procedures
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Participate in Certification / Audit compliance and process enhancement activities
- Diploma in IT / Computer Engineering or equivalent.
- Min 2-3 years of technical support experience in a Data Centre NOC environment
- Experience in configuring, supporting and integrating monitoring and ticketing tools for network monitoring, trend analysis and network performance reporting
- Understanding of telco grade equipment like DWDM, routers / switches, networking concepts like BGP
- Demonstrate ability to manage and multi-task all critical programs and projects
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
More Information
- Salary Offer $3.5K+AWS+VB